Cavamh > Directories > Mental Health Directory > Helplines & Websites Information Services

Helplines & Websites Information Services

Below is listed a selection of telephone helplines, which is not exhaustive. Please contact Cardiff and Vale Action for Mental Health (cavamh) on 029 2022 2000 [Caroline Fellows or Carol Cooke] if you have details of a helpline for inclusion. October 2018 - updates...we are in the process of updating this list . Some of the entries may be out of date.

Showing 32 results

Directory
Adoption Adoption UK Helpline that offers practical suggestions, information and encouragement, or can point you in the right direction for specialist help, wherever you are in the process, whatever difficulties you are having. Helpline: 0300 666 0006 (Calls will be charged at standard network rates.) Options to select which nation Helpline you would like to talk […] Tags: Helpline, telephone, adoption
Alcohol and Drugs Alcoholics Anonymous Tel: 0800 9177 650 (24hr helpline) Email: [email protected] Website: www.alcoholics-anonymous.org.uk Narcotics Anonymous Provides confidential advice to help people who consider themselves an addict and organises help groups where people can share their experience with other users. Open 10am-midnight (answerphone available outside these times) Tel: 0300 9991 212 Website: www.ukna.org Wales Drug and Alcohol Helpline […]
Anxiety & Phobias Anxiety UK Anxiety UK offers support, advice and information on a range of anxiety and depression-related conditions. Tel: 03444 775 774 (Open Monday-Friday, 9.30am-5.30pm. Closed bank holidays.) Text support: 07537 416 905 Website: www.anxietyuk.org.uk No Panic No Panic is a registered charity which helps people who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and […]
Autistic Spectrum Disorders National Autistic Society The National Autistic Society provides a range of support, guidance and advice. For general enquiries regarding our charity, please contact the Supporter Relations team: Call 0207 833 2299 (Monday to Friday 10am-12pm and 1-3pm) Email [email protected] Website: https://www.autism.org.uk
Bereavement The Compassionate Friends TCF is a charitable organisation of bereaved parents, siblings and grandparents dedicated to the support and care of other bereaved parents, siblings, and grandparents who have suffered the death of a child/children. Helpline: 0345 123 2304 (open 10am-4pm, 7pm-10pm) Email: [email protected] Website: www.tcf.org.uk Website for siblings: www.tcfsiblingsupport.org.uk Cruse Bereavement Care Helpline: 0808 […]
Black and Minority Ethnic Support Muslim Community Helpline An independent emotional support service for Muslims provided by experienced former-MWHL counsellors. This service provides spiritual counselling, referrals to consultants and all forms of help. Service Hours: Monday to Friday, 10 am to 1 pm (core hours). Extended service: Wednesdays 6 pm to 8 pm (male counsellor, pre-booking required) & Fridays (1 […]
Carers Carers UK Provides advice on dealing with stresses and strains and financial problems that caring can bring. Advice also available for young carers. Helpline open Monday to Friday, 9am – 6pm Tel: 0808 808 7777 Email: [email protected] Carers can write for advice, if they wish, to; River House, Ynys Bridge Court, Gwaelod y Garth, Cardiff, […]
Children, Families & Young People Childline Free helpline for children up the age of 18 to provide confidential counselling for any child or young person with any problem. 24hr freephone number Tel: 0800 1111 Childline also provides counselling by letter at: Childline, Freepost 1111, London, N1 0BR Website: www.childline.org.uk Contact-a-Family Telephone service for parents and carers of children with disabilities […]
Counselling / Psychotherapy / Talking Treatments Childline Free helpline for children up the age of 18 to provide confidential counselling for any child or young person with any problem. 24hr freephone number Tel: 0800 1111 Childline also provides counselling by letter at: Childline, Freepost 1111, London, N1 0BR Website: www.childline.org.uk Kooth Available for 11-18 year olds in Cardiff, Kooth provides an […]
Dementia Alzheimer’s Society National Dementia Helpline If you have concerns about Alzheimer’s disease or about any other form of dementia, Alzheimer’s Society National Dementia Helpline can provide information, support, guidance and signposting to other appropriate organisations. Online and email advice is also available. Helpline opening times: 9am – 8pm Monday to Wednesday 9am – 5pm on […]
Depression Bipolar UK Offer information and advice on bipolar. Open 9am-5pm, Monday-Friday. Tel: 020 7931 6480 Wales office: 01633 244 244 Individuals can also access support using the online e-community available at www.bipolaruk.org.uk/e-community Website: www.bipolaruk.org.uk Email: [email protected] SADA (Seasonal Affective Disorder Association) SADA is the UK’s only non-commercial support organisation for Seasonal Affective Disorder, a […]
Disability Changing Faces Support Service Provides free and confidential help, support and information for anyone who has a disfigurement, their families and friends. Open 10am-4pm, Monday-Friday. Tel: 0300 012 0275 Email: [email protected] Website: www.changingfaces.org.uk
Domestic Violence Domestic Violence Helpline from Welsh Womens Aid Free to call from payphones & landlines (and from most mobiles, check with your service provider). Gives support to women experiencing domestic violence and makes referrals to different refuges. This is a 24 hour helpline. Live Fear Free Helpline 0808 80 10 800 We can support you in […]
Eating Disorders beat (formally the Eating Disorders Association) Provides information, help and support for people affected by eating disorders. Offers a range of services including helplines, self help network and membership. Helplines open 365 days a year 9.00am-8.00pm Mon-Fri 4.00pm-8.00pm Weekends and Bank Holiday Wales 0808 8010433 Email: [email protected] Website: www.b-eat.co.uk
Emotional Distress HOPELineUK HOPELineUK is staffed by professionally qualified advisers who can give support, practical advice and information to anyone who is concerned that a young person they know may be suicidal. 10am–5pm and 7pm-10pm Mon-Fri. 2pm-5pm Sat & Sun. If the helpline is busy or outside these hours you can leave a message on the answer […]
Epilepsy Epilepsy Offers information, advice and listening support to sufferers of epilepsy. Run by the British Epilepsy Association. Admin number: 0113 391 0300 Freephone helpline open Mon-Thurs 9am-4.30pm & Fri 9am-4pm Tel: 0808 800 Offers Advice and Information, Virtual Groups and Specialised support Website: www.epilepsy.org.uk National Society for Epilepsy Helpline for people with epilepsy, their families, […]
Gambling Gamblers Anonymous Gives free confidential advice to anyone affected, directly or indirectly, by gambling. Helpline 0330 094 0322 Website: www.gamblersanonymous.org.uk Gamcare Offers free confidential telephone advice and counselling to anyone who feels they may have a problem with gambling. Also online support- forum, chat-room, and information. Helpline open 24 hours a day, 7 days a […]
Health Mens Health Helpline Open Mon, 7pm – 9pm (nurse available) Tel: 020 8995 4448 NHS Direct 24 hour hotline providing a confidential service from a qualified nurse on any health queries. Open 7 days a week 365 days a year. Tel: 111 Telephone: Tel: 0845 46 47 Website: www.nhsdirect.wales.nhs.uk Sexual Health Information Line Provides advice […]
Hourglass Cymru Hourglass Cymru is the only national charity dedicated to calling time on the harm and abuse of older people. We support those experiencing (or at risk of) harm, as well as raising awareness and advocating effective prevention. We’re part of the UK-wide organisation Hourglass, previously Action on Elder Abuse – the only charity in the […]
Housing Shelter Cymru’s national LGBT housing helpline will provide targeted housing advice and support for lesbian, gay, bisexual and transgender people across the whole of Wales. The urgent helpline number is 08000 495 495 Open 9am-2.30pm Mon – Fri People can also email [email protected] We also have a new facebook account which we are contactable on, […]
Legal Advice Liberty – Legal Advice Line Liberty runs a telephone advice line for members of the public who have queries about public law and human rights. The line is staffed by volunteer solicitors and barristers. Mon 6pm-8pm Tues 12pm-2pm Thurs 6pm-8pm Tel: 0800 988 8177 Liberty House,26-30 Strutton Ground, London SW1P 2HR Website: www.liberty-human-rights.org.uk Mind Legal […]
Mental Health Assist (Assistance Support and Self Help in surviving Trauma) Telephone support and counselling for people experiencing post traumatic stress disorder (PTSD). Also provide face to face counselling and support, early intervention and clinical assessment for PTSD & anything trauma related.Office number: 01788 551919 Answer service – leave message and they will get back to caller. […]
Money National Debt Line Tel: 0808 8084000 Website: www.nationaldebtline.co.uk Consumer Credit Counselling Service Free resource for families and individuals with debt problems. The website includes CCCS Debt Remedy online debt counselling service. This service is completely free, you don’t have to provide your name and all the advice you receive will be based on your situation […]
Neurological Conditions CJD(Creutsfeld Jacob Disease) Support Provides practical and emotional support for families and professionals affected by all strains of CJD. Support Network Helpline Tel: 01630 673 973 Website: www.cjdsupport.net ME Association ME – otherwise known as chronic fatigue syndrome. ME Association is a UK membership organisation empowering members to manage their illness through information and training; […]
Post Natal Depression National Meet a Mum Association Offers support and friendship to all new mothers and their families through a nationwide network; also offers a helpline for mothers experiencing Post Natal depression. Lines open 7pm-10pm Mon to Fri. Tel: 0845 120 3746 Website: www.mama.co.uk PANDAS (Pre and postnatal Depression and Support) Supporting families suffering from pre (antenatal) […]
Pre Menstrual Problems National Association for Pre Menstrual Syndrome Helpline staffed by practice nurses with experience of physical and mental health problems associated with PMS. Open Wed, Thurs, Fri only. 24-hour answer phone gives details of Helpline times and numbers. Tel: 0844 8157 311 Website: www.pms.org.uk
Pregnancy, Abortion and Miscarriage British Pregnancy Advisory Service Telephone action line to make appointments and receive advice on any aspect of pregnancy. Open 24hrs. Tel: 08457 304 030 Website: www.bpas.org Anti-Natal Results Services (ARC)Supports people when an abnormality is diagnosed in their pregnancy or who have experienced a termination in their pregnancy because of this. Admin number: 020 7631 […]
Rape and Sexual Abuse Childline Free helpline for children up to the age of 18. 24 hour Tel: 0800 1111 Website: www.childline.org.uk See also Counselling section. NSPCC Helpline for parents, children abusers, professionals or anyone wanting help and advice. Helpline number: 0808 800 5000 24 hour line New hard of hearing services: ISDN videophone: 0208 4631 148 Webcam: […] Tags: HAVOCA, parents, HAVOCA – Help for Adult Victims Of Child Abuse, Help for Adult Victims Of Child Abuse, Childline, victims, NSPCC, children abusers, NAPAC, child abuse, Support, National Association of People Abused in Childhood, NAPAC - National Association of People Abused in Childhood, One in Four UK, One in Four, victim, We Stand, abuse Locations: UK, Cardiff, Vale of Glamorgan, Wales, Wales wide
Self Harm Basement Project Provides information about abuse and self harm to survivors, families & friends and workers. To order books contact: Tel: 01873 856 524 P0 Box 5, Abergavenny, NP7 5XW. Website: http://www.basementproject.co.uk/ CASS Women’s Self Injury Helpline CASS Women’s Self Injury Helpline, run by Self Injury Support, aims to offer non-judgemental, non-directional emotional support to […]
Sexual Health NHS National Sexual Health Helpline Provides free support and advice on sexual health. Freephone - open 24 hours a day.Tel: 0800 567 123
Sexuality and Gender Switchboard – the LGBT+ Helpline Helpline open 10am-11pm every day including weekends Tel: 0300 330 0630 Website: https://switchboard.lgbt/ Email: [email protected] LGBT Foundation Helpline offering advice, support and information on various LGBT issues. Tel: 0345 3 30 30 30 (Open 10am-10pm, Monday-Friday) Email: [email protected] Website: www.lgbt.foundation FFLAG Information and support group for families and friends of lesbians […]
Support for Families of Offenders Prisoners Families Helpline Information, help and advice for families on all aspects of the criminal justice system in England and Wales from arrest through to release. Helpline: 0808 808 2003 (freephone: including most mobiles). The helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday. email: [email protected] website: www.prisonersfamilies.org FFOPS […]

Showing 32 results

Directory	Group
Adoption Adoption UK Helpline that offers practical suggestions, information and encouragement, or can point you in the right direction for specialist help, wherever you are in the process, whatever difficulties you are having. Helpline: 0300 666 0006 (Calls will be charged at standard network rates.) Options to select which nation Helpline you would like to talk […] Tags: Helpline, telephone, adoption	A
Alcohol and Drugs Alcoholics Anonymous Tel: 0800 9177 650 (24hr helpline) Email: [email protected] Website: www.alcoholics-anonymous.org.uk Narcotics Anonymous Provides confidential advice to help people who consider themselves an addict and organises help groups where people can share their experience with other users. Open 10am-midnight (answerphone available outside these times) Tel: 0300 9991 212 Website: www.ukna.org Wales Drug and Alcohol Helpline […]	A
Anxiety & Phobias Anxiety UK Anxiety UK offers support, advice and information on a range of anxiety and depression-related conditions. Tel: 03444 775 774 (Open Monday-Friday, 9.30am-5.30pm. Closed bank holidays.) Text support: 07537 416 905 Website: www.anxietyuk.org.uk No Panic No Panic is a registered charity which helps people who suffer from Panic Attacks, Phobias, Obsessive Compulsive Disorders and […]	A
Autistic Spectrum Disorders National Autistic Society The National Autistic Society provides a range of support, guidance and advice. For general enquiries regarding our charity, please contact the Supporter Relations team: Call 0207 833 2299 (Monday to Friday 10am-12pm and 1-3pm) Email [email protected] Website: https://www.autism.org.uk	A
Bereavement The Compassionate Friends TCF is a charitable organisation of bereaved parents, siblings and grandparents dedicated to the support and care of other bereaved parents, siblings, and grandparents who have suffered the death of a child/children. Helpline: 0345 123 2304 (open 10am-4pm, 7pm-10pm) Email: [email protected] Website: www.tcf.org.uk Website for siblings: www.tcfsiblingsupport.org.uk Cruse Bereavement Care Helpline: 0808 […]	B
Black and Minority Ethnic Support Muslim Community Helpline An independent emotional support service for Muslims provided by experienced former-MWHL counsellors. This service provides spiritual counselling, referrals to consultants and all forms of help. Service Hours: Monday to Friday, 10 am to 1 pm (core hours). Extended service: Wednesdays 6 pm to 8 pm (male counsellor, pre-booking required) & Fridays (1 […]	B
Carers Carers UK Provides advice on dealing with stresses and strains and financial problems that caring can bring. Advice also available for young carers. Helpline open Monday to Friday, 9am – 6pm Tel: 0808 808 7777 Email: [email protected] Carers can write for advice, if they wish, to; River House, Ynys Bridge Court, Gwaelod y Garth, Cardiff, […]	C
Children, Families & Young People Childline Free helpline for children up the age of 18 to provide confidential counselling for any child or young person with any problem. 24hr freephone number Tel: 0800 1111 Childline also provides counselling by letter at: Childline, Freepost 1111, London, N1 0BR Website: www.childline.org.uk Contact-a-Family Telephone service for parents and carers of children with disabilities […]	C
Counselling / Psychotherapy / Talking Treatments Childline Free helpline for children up the age of 18 to provide confidential counselling for any child or young person with any problem. 24hr freephone number Tel: 0800 1111 Childline also provides counselling by letter at: Childline, Freepost 1111, London, N1 0BR Website: www.childline.org.uk Kooth Available for 11-18 year olds in Cardiff, Kooth provides an […]	C
Dementia Alzheimer’s Society National Dementia Helpline If you have concerns about Alzheimer’s disease or about any other form of dementia, Alzheimer’s Society National Dementia Helpline can provide information, support, guidance and signposting to other appropriate organisations. Online and email advice is also available. Helpline opening times: 9am – 8pm Monday to Wednesday 9am – 5pm on […]	D
Depression Bipolar UK Offer information and advice on bipolar. Open 9am-5pm, Monday-Friday. Tel: 020 7931 6480 Wales office: 01633 244 244 Individuals can also access support using the online e-community available at www.bipolaruk.org.uk/e-community Website: www.bipolaruk.org.uk Email: [email protected] SADA (Seasonal Affective Disorder Association) SADA is the UK’s only non-commercial support organisation for Seasonal Affective Disorder, a […]	D
Disability Changing Faces Support Service Provides free and confidential help, support and information for anyone who has a disfigurement, their families and friends. Open 10am-4pm, Monday-Friday. Tel: 0300 012 0275 Email: [email protected] Website: www.changingfaces.org.uk	D
Domestic Violence Domestic Violence Helpline from Welsh Womens Aid Free to call from payphones & landlines (and from most mobiles, check with your service provider). Gives support to women experiencing domestic violence and makes referrals to different refuges. This is a 24 hour helpline. Live Fear Free Helpline 0808 80 10 800 We can support you in […]	D
Eating Disorders beat (formally the Eating Disorders Association) Provides information, help and support for people affected by eating disorders. Offers a range of services including helplines, self help network and membership. Helplines open 365 days a year 9.00am-8.00pm Mon-Fri 4.00pm-8.00pm Weekends and Bank Holiday Wales 0808 8010433 Email: [email protected] Website: www.b-eat.co.uk	E
Emotional Distress HOPELineUK HOPELineUK is staffed by professionally qualified advisers who can give support, practical advice and information to anyone who is concerned that a young person they know may be suicidal. 10am–5pm and 7pm-10pm Mon-Fri. 2pm-5pm Sat & Sun. If the helpline is busy or outside these hours you can leave a message on the answer […]	E
Epilepsy Epilepsy Offers information, advice and listening support to sufferers of epilepsy. Run by the British Epilepsy Association. Admin number: 0113 391 0300 Freephone helpline open Mon-Thurs 9am-4.30pm & Fri 9am-4pm Tel: 0808 800 Offers Advice and Information, Virtual Groups and Specialised support Website: www.epilepsy.org.uk National Society for Epilepsy Helpline for people with epilepsy, their families, […]	E
Gambling Gamblers Anonymous Gives free confidential advice to anyone affected, directly or indirectly, by gambling. Helpline 0330 094 0322 Website: www.gamblersanonymous.org.uk Gamcare Offers free confidential telephone advice and counselling to anyone who feels they may have a problem with gambling. Also online support- forum, chat-room, and information. Helpline open 24 hours a day, 7 days a […]	G
Health Mens Health Helpline Open Mon, 7pm – 9pm (nurse available) Tel: 020 8995 4448 NHS Direct 24 hour hotline providing a confidential service from a qualified nurse on any health queries. Open 7 days a week 365 days a year. Tel: 111 Telephone: Tel: 0845 46 47 Website: www.nhsdirect.wales.nhs.uk Sexual Health Information Line Provides advice […]	H
Hourglass Cymru Hourglass Cymru is the only national charity dedicated to calling time on the harm and abuse of older people. We support those experiencing (or at risk of) harm, as well as raising awareness and advocating effective prevention. We’re part of the UK-wide organisation Hourglass, previously Action on Elder Abuse – the only charity in the […]	H
Housing Shelter Cymru’s national LGBT housing helpline will provide targeted housing advice and support for lesbian, gay, bisexual and transgender people across the whole of Wales. The urgent helpline number is 08000 495 495 Open 9am-2.30pm Mon – Fri People can also email [email protected] We also have a new facebook account which we are contactable on, […]	H
Legal Advice Liberty – Legal Advice Line Liberty runs a telephone advice line for members of the public who have queries about public law and human rights. The line is staffed by volunteer solicitors and barristers. Mon 6pm-8pm Tues 12pm-2pm Thurs 6pm-8pm Tel: 0800 988 8177 Liberty House,26-30 Strutton Ground, London SW1P 2HR Website: www.liberty-human-rights.org.uk Mind Legal […]	L
Mental Health Assist (Assistance Support and Self Help in surviving Trauma) Telephone support and counselling for people experiencing post traumatic stress disorder (PTSD). Also provide face to face counselling and support, early intervention and clinical assessment for PTSD & anything trauma related.Office number: 01788 551919 Answer service – leave message and they will get back to caller. […]	M
Money National Debt Line Tel: 0808 8084000 Website: www.nationaldebtline.co.uk Consumer Credit Counselling Service Free resource for families and individuals with debt problems. The website includes CCCS Debt Remedy online debt counselling service. This service is completely free, you don’t have to provide your name and all the advice you receive will be based on your situation […]	M
Neurological Conditions CJD(Creutsfeld Jacob Disease) Support Provides practical and emotional support for families and professionals affected by all strains of CJD. Support Network Helpline Tel: 01630 673 973 Website: www.cjdsupport.net ME Association ME – otherwise known as chronic fatigue syndrome. ME Association is a UK membership organisation empowering members to manage their illness through information and training; […]	N
Post Natal Depression National Meet a Mum Association Offers support and friendship to all new mothers and their families through a nationwide network; also offers a helpline for mothers experiencing Post Natal depression. Lines open 7pm-10pm Mon to Fri. Tel: 0845 120 3746 Website: www.mama.co.uk PANDAS (Pre and postnatal Depression and Support) Supporting families suffering from pre (antenatal) […]	P
Pre Menstrual Problems National Association for Pre Menstrual Syndrome Helpline staffed by practice nurses with experience of physical and mental health problems associated with PMS. Open Wed, Thurs, Fri only. 24-hour answer phone gives details of Helpline times and numbers. Tel: 0844 8157 311 Website: www.pms.org.uk	P
Pregnancy, Abortion and Miscarriage British Pregnancy Advisory Service Telephone action line to make appointments and receive advice on any aspect of pregnancy. Open 24hrs. Tel: 08457 304 030 Website: www.bpas.org Anti-Natal Results Services (ARC)Supports people when an abnormality is diagnosed in their pregnancy or who have experienced a termination in their pregnancy because of this. Admin number: 020 7631 […]	P
Rape and Sexual Abuse Childline Free helpline for children up to the age of 18. 24 hour Tel: 0800 1111 Website: www.childline.org.uk See also Counselling section. NSPCC Helpline for parents, children abusers, professionals or anyone wanting help and advice. Helpline number: 0808 800 5000 24 hour line New hard of hearing services: ISDN videophone: 0208 4631 148 Webcam: […] Tags: HAVOCA, parents, HAVOCA – Help for Adult Victims Of Child Abuse, Help for Adult Victims Of Child Abuse, Childline, victims, NSPCC, children abusers, NAPAC, child abuse, Support, National Association of People Abused in Childhood, NAPAC - National Association of People Abused in Childhood, One in Four UK, One in Four, victim, We Stand, abuse Locations: UK, Cardiff, Vale of Glamorgan, Wales, Wales wide	R
Self Harm Basement Project Provides information about abuse and self harm to survivors, families & friends and workers. To order books contact: Tel: 01873 856 524 P0 Box 5, Abergavenny, NP7 5XW. Website: http://www.basementproject.co.uk/ CASS Women’s Self Injury Helpline CASS Women’s Self Injury Helpline, run by Self Injury Support, aims to offer non-judgemental, non-directional emotional support to […]	S
Sexual Health NHS National Sexual Health Helpline Provides free support and advice on sexual health. Freephone - open 24 hours a day.Tel: 0800 567 123	S
Sexuality and Gender Switchboard – the LGBT+ Helpline Helpline open 10am-11pm every day including weekends Tel: 0300 330 0630 Website: https://switchboard.lgbt/ Email: [email protected] LGBT Foundation Helpline offering advice, support and information on various LGBT issues. Tel: 0345 3 30 30 30 (Open 10am-10pm, Monday-Friday) Email: [email protected] Website: www.lgbt.foundation FFLAG Information and support group for families and friends of lesbians […]	S
Support for Families of Offenders Prisoners Families Helpline Information, help and advice for families on all aspects of the criminal justice system in England and Wales from arrest through to release. Helpline: 0808 808 2003 (freephone: including most mobiles). The helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday. email: [email protected] website: www.prisonersfamilies.org FFOPS […]	S

Helplines & Websites Information Services

Adoption

Alcohol and Drugs

Anxiety & Phobias

Autistic Spectrum Disorders

Bereavement

Black and Minority Ethnic Support

Carers

Children, Families & Young People

Counselling / Psychotherapy / Talking Treatments

Dementia

Depression

Disability

Domestic Violence

Eating Disorders

Emotional Distress

Epilepsy

Gambling

Health

Hourglass Cymru

Housing

Legal Advice

Mental Health

Money

Neurological Conditions

Post Natal Depression

Pre Menstrual Problems

Pregnancy, Abortion and Miscarriage

Rape and Sexual Abuse

Self Harm

Sexual Health

Sexuality and Gender

Support for Families of Offenders